Appliance repair is often quoted after the diagnostic, when you know the failed part and the labor involved. Customers are comparing your price against a competitor's quote and against the cost of buying a new unit. A clear written estimate with a firm repair price helps you win the job and avoids disputes at payment.
When to use estimates: Use estimates to provide project quotes and get client approval before starting work. Once approved, convert your estimate to an invoice with one click to collect payment.
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The same symptom can need different parts across models, and the quote should be tied to the specific unit you inspected.
Naming the failed component keeps the scope clear and prevents the customer from assuming other issues are included.
Customers want to know what is going into their appliance, and the choice affects price and warranty.
A set price avoids surprises, while an hourly quote should state a cap or estimate range.
State whether the fee is credited toward the repair or charged separately so the total is not a surprise.
If the part must be ordered, the customer needs to know the wait and what they owe up front.
Stating the labor and parts warranty on the quote sets expectations and is a selling point against competitors who do not offer one.
| Service | Priced | Typical range |
|---|---|---|
| Service call / diagnostic fee | flat fee per visit | $60-130 |
| Labor beyond diagnostic | per hour | $75-150 |
| Common repair labor (belt, igniter, door gasket, drain pump) | flat fee | $90-250 |
| Control board or motor replacement labor | flat fee | $125-300 |
| Refrigerator sealed system repair (labor only) | flat fee | $350-800 |
| Replacement parts | cost plus markup | $15-400 per part |
| Dishwasher or dryer installation | flat fee | $90-200 |
| After-hours or weekend surcharge | flat fee or percent | $40-100 or 25-50% |
Typical US ranges. Rates vary by region, experience, and job size.
Do not guess over the phone beyond the service call fee and a general range. Once you have found the failure, give a fixed price for parts and labor so the customer can decide on the spot.
If the repair cost is more than about half the price of a comparable new appliance, say so. Customers remember honest advice and refer you, even when you lose the repair.
Where both OEM and quality aftermarket parts exist, quote both with different prices and warranty terms. It gives the customer a choice and often raises the average ticket.
Parts prices change, and a quote left open for months can leave you underwater. Thirty days is a common window for written estimates.
Most appliance technicians charge the diagnostic fee, since the diagnosis is the main cost of the visit. Free estimates are usually only offered for installations or for replacing obviously failed items. Whatever you choose, tell the customer before you come out.
Only if you get the customer's approval first. If you find a second failed part, stop, explain it, and give a revised quote in writing or by text before continuing. Many states have rules on how far a final bill can exceed an estimate, so check yours.
Quote the part price and labor based on the supplier's current price, note the lead time, and collect a deposit when the customer approves. Say clearly what happens if the part arrives and does not fix the problem or the customer cancels.
It is legal in many situations, but a written or texted quote is far better. A written record with the model number, repair, and price settles most disputes in your favor. Some states require written estimates above a certain dollar amount, so check your local rules.
Use the Appliance Repair invoice template to bill the client, or convert this estimate once it's approved.
Appliance Repair invoice template